Who we are
Our website address is: https://forwood.co.za.
Privacy Policy — Forwood
Effective Date: 1 January 2026
At Forwood, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, or services.
1. Information We Collect
We may collect and process the following personal information:
- Name and surname
- Contact details (email address, phone number)
- Delivery and billing addresses
- Payment-related details (processed securely via third-party payment providers)
- Website usage data (such as IP address, browser type, and cookies)
2. How We Collect Information
We collect information when you:
- Place an order
- Contact us via forms, email, or phone
- Subscribe to newsletters or updates
- Browse our website (through cookies and analytics tools)
3. Purpose of Collecting Personal Information
Your information is collected to:
- Process and deliver orders
- Communicate with you regarding purchases or enquiries
- Provide customer support
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
We only collect information necessary for these purposes and do not process it in ways incompatible with them.
4. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
- Payment processors
- Courier or delivery partners
- Service providers who help operate our website or business
All third parties are required to keep your information secure and confidential.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration. However, no online transmission can be guaranteed as completely secure.
6. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, analyse traffic, and improve functionality. You may disable cookies in your browser settings, although this may affect site performance.
7. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to processing of your personal data
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
8. Retention of Information
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Forwood
Email: info@forwood.co.za
Phone: 078 924 5501
By using our website or services, you agree to the terms of this Privacy Policy.